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Using Wins

Sales aren't showing up

What to check when Yoco sales or the menu don't come through.

  1. Give it a few minutes. Sales are fetched every 10 minutes while Wins is open, and in the background.
  2. Look at the sync status in Settings › Yoco. It shows when sales last synced, and the last error.
  3. An error mentions 401: the key was deleted or changed in Yoco. Make a new key and use Replace key.
  4. An error mentions 403 or a scope: the key is missing business/orders:read.
  5. Was the sale voided or refunded? Those are left out on purpose.

Still stuck?

Send us a message with your store name and what you were trying to do, and we'll help you get going.

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